Average Reviews:
(More customer reviews)I am a fan of Bose and their quality sound systems - or at least I was so far. The 3-2-1 GSX is a great idea and the sound is very good. But the box has so many glitches that it is extremely frustrating. The biggest problem is that DVDs tend to freeze or stop playing at the slightest imperfection. We rent DVDs from Blockbusters and almost never had a problem on our old DVD player. Really bad discs would cause some image distortion or strange effects on the screen but they would normally recover once over the bad spot and never freeze up. The Bose has a hair trigger sensitivity to the slightest imperfection on the DVD (and which rentals don't have a small scratch or dirt). The Bose will simply stop playing, display a message ("can't read DVD") and stop. All tricks trying to fast forward or somehow skip that spot fail. Imagine you are in the middle of a thriller! In all such cases we played the same DVD in our old player without any problem.
I am in the high tech business and used to systematic fault isolation. So I took one disc that froze the Bose (in that case it did not even eject the DVD and I had to recycle the power) to the store where I bought the Bose and tried it on other high end players. It worked fine in all cases and got over the trouble spot. The I played it in the top end Bose Lifestyle system. It jammed for a while (also very sensitive) but it recovered.
I had a lot of interaction with Bose support on this. They sent me a software update CD which made no noticeable difference. The dealer just says such a high quality system is very sensitive to disc defects. That's balloney, 80% of all rentals from Blockbuster freeze the system.
I have given up having Bose resolve the problem since there is an obvious flaw in the DVD reader and they don't admit to it. I am now buying another DVD player to add to the system since I am tired of the frustrations with the 3-2-1 GSX.
If you have a choice, don't buy this sytem.
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