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(More customer reviews)Ordered them in February 2011. Had them installed professionally. Used them a couple times for our 2 year old(I'm talking less than 1/2 an hour each time). They stopped working in April(screens won't turn on). I took my car into the Car stereo shop, they advised that power was getting to the units and it was a mechanical/performance issue. The remote control is a pain in the butt to work. Half of the buttons do not perform the function they are supposed to, and the other half don't seem to work! It seems like it is a combination of half a dozen working parts from various dvd players and put together into one....very poor quality. The manual may as well be in Chinese instead of the half a** translation they did via Google translate...
I've emailed and phoned this company(Elite Auto Sounds)and here's the correspondence that I got....
Elite Auto Sound initial email regarding a voicemail I left them:
"Thank you for contacting us about your items. We are sorry to hear that you are having an issue with the package that you purchased. If you describe in detail the issues we can pass the information on to our techs to try to solve for you. Our manufacture gives us a 30 day replacement period from the purchase date for all our items, this is the time we are able to return or exchange an item. This is the time period we pass on to our buyers and list as the available return time in our warranty/returns link on our homepage. After this period we are no longer able to get any credit for an item and therefore can not accept returns."
My response to their request(detailed account of problem so they can pass onto their "techs"):
"I'm not looking to return them and get my money back, I just want them fixed. I will pay to have them sent back and looked at by your manufacturer. Although we had both installed, we've only used one of the screens for not even an hours worth of DVD viewing.
The issue is that neither of them will turn on anymore. There appears to be a "blip" on the screen when I turn the car on(they're hooked into the main power source that makes them operate when the ignition is turned), but that's it, the screen stays black and neither POWER buttons work. I took our car to the Car Stereo store that installed them and they advised it was a mechanical issue. After checking the connections, they stated that the units themselves were getting power because the little red light in the infrared sensor was on - thus indicating there's power getting to them. Does that make sense to you? The installer asked if there was some kind of way to "reset" them as he thought most devices like these(car stereos, alarms, etc) have this ability.
I should hope that you guys can offer me some assistance and stand behind your product. I have a strange feeling that you will blame the installer, the installer will blame you guys, and I'll be the one left with nothing but a $600 hole in my wallet and 2 non functioning DVD headrests. Please help!"
Their response to my plea:
"As we stated before, Our manufacture gives us a 30 day replacement period from the purchase date for all our items, this is the time we are able to return or exchange an item. This is the time period we pass on to our buyers and* list as the available return time in our warranty/returns link on our homepage.* After this period we are no longer able to get any credit for an item and therefore can not accept returns."
My final email back to them - to which I have yet to get a response.....6 days later. I've also phoned them and left another voicemail:
"I would like to talk to someone about this. This is a terrible business practice to simply post a return policy and state there's nothing you can do. Please provide me with a phone # so I can talk to someone instead of email."
BUYER BEWARE.....I LEARNED THE HARD WAY......THEY'RE TOO GOOD TO BE TRUE!!!!
Click Here to see more reviews about: New Gray Pair Headrest 9" LCD Car Monitors with Region Free DVD player 2 Wireless Dual Channel Headphones USB SD and 32 Bit & 8 Bit Game disks and 6 game controllers USB SD MP3 RCA Video input & RCA Video OutPut
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